Taking pets from the UAE

We'll tell you all the rules so you don't miss anything.

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Frequently Asked Questions About importing pets to the UAE

Does my pet's companion stay with them the entire journey?

Yes, our accompanying staff stays with your pet throughout the entire transportation process, from pickup at your home to delivery at your destination.

The only exception might be during the actual flight, when airline regulations may require pets to travel in designated areas, but our staff will be on the same flight.

How do you handle overnight or multi-day journeys?

For longer journeys involving overnight stays, our accompanying staff arranges pet-friendly accommodation and maintains continuous care.

For multi-leg journeys, we ensure your pet has appropriate rest periods and comfortable temporary accommodations between travel segments.

Can the accompanying staff administer medications?

Yes, our staff is trained to administer medications according to your veterinarian’s instructions.

We will review all medication requirements before the journey and ensure proper administration throughout transportation.

What kind of updates will I receive during my pet's journey?

You will receive regular text or WhatsApp updates with photos at key points in the journey: after pickup, before boarding, during any layovers or stops, upon arrival at the destination country, and upon final delivery.

Additional updates can be arranged based on your preferences.

What happens if there are travel delays or changes?

Having an accompanying staff member is especially valuable during unexpected changes or delays.

Your pet’s companion will stay with them continuously, make alternative arrangements as needed, and keep you informed of all developments and solutions.

Can I meet the person who will be accompanying my pet beforehand?

Absolutely! We arrange a pre-journey meeting between you, your pet, and their assigned companion.

This allows your pet to become familiar with their travel companion and gives you the opportunity to provide specific instructions and ask any questions.

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